Report a Problem
At DesignerGraphy, we are committed to providing you with the best experience possible. If you've encountered an issue with a purchased product, a design, or any other aspect of our platform, we want to know about it. Our team is ready to resolve your concerns promptly.
What You Can Report
- Download Issues: If you’ve paid for a product but haven’t been able to download it, or if the download link is not working.
- File Corruption or Errors: If the file you received is corrupted, incomplete, or not opening properly in the software it’s intended for.
- Design or Template Issues: If there are major issues with the design quality, errors in elements, or compatibility problems with software.
- Payment Issues: If you have faced problems with your payment, billing, or order status.
- Other Concerns: If there’s anything else on the platform that doesn’t seem right or needs to be addressed.
How to Report a Problem
Please follow the steps below to report your issue:
1. Submit a Support Ticket
The best way to report a problem is by submitting a support ticket through your DesignerGraphy dashboard. This ensures that your issue is properly documented and assigned to our support team for resolution.
Here’s how to submit a ticket:
- Log in to your DesignerGraphy account.
- Go to the "Support" section in your dashboard.
- Click on "Submit a Ticket" and fill in the required details:
- A brief description of the problem.
- The product or template involved (if applicable).
- Screenshots, error messages, or any other supporting details.
- Submit the ticket and our team will review it and get back to you within 24-48 hours.
2. Contact Us on Telegram
For faster resolution or urgent matters, you can reach out to us via Telegram. Send a message to our support channel, and please include the following information:
- Order Number
- Problem Description
- Proof of Payment (if applicable)
Click here to message us on Telegram
3. Email Support
If you are unable to access your dashboard or prefer to email us, please contact us at:
- Email: contact@designergraphy.com
When emailing, make sure to provide the necessary details:
- Order number
- Description of the problem
- Any relevant screenshots or error messages
What Happens After You Report a Problem?
Once you report an issue, our support team will:
- Review the details and investigate the problem.
- Respond to you with the next steps, a solution, or further questions.
- If the issue requires a refund or replacement, we will guide you through the process.
Please allow 24-48 hours for our team to respond. In some cases, issues may take longer to resolve, but we are committed to providing a solution as quickly as possible.
Important Notes
- For design/template-related issues, please ensure you have checked the file on your side and confirmed that you have the necessary software and fonts installed.
- We do not guarantee 100% accuracy in all file contents, and it’s important to verify elements before publishing.
We’re Here to Help!
Your satisfaction is our priority. If you encounter any issues, don’t hesitate to report them to us. We’ll do our best to resolve the problem as swiftly as possible.
