Help Center

Help Center

Welcome to the DesignerGraphy Help Center! We’re here to assist you with any questions or issues you may have. Whether you're a buyer or a seller, our goal is to provide you with the support you need to have a smooth experience on our platform.

How Can We Assist You?

1. Getting Started

• Creating an Account: Learn how to register and create an account to start browsing and purchasing templates or become a seller.
• How to Buy Templates: Step-by-step guide on how to find, purchase, and download templates from our marketplace.
• How to Sell Templates: Information on how to become an author and start selling your graphic designs on DesignerGraphy.

2. Download Issues

I Paid But Didn't Receive My File: If you've paid for a template and haven't received your download link, please first check your email inbox (and spam folder). You can also check your purchased items in your dashboard.

If you're still unable to access your file, contact us via Telegram or create a support ticket.

3. File Issues

File Not Opening on Mobile: CDR, PSD, and Illustrator files require specific software (CorelDRAW, Photoshop, and Adobe Illustrator) to open, and may not be compatible with mobile devices.

Ensure you have the correct software to open and edit the files on your computer.

Missing Fonts: Please note that not all fonts are included with the templates due to licensing. You may need to download and install the fonts on your device for proper display.

4. Refunds and Returns

• Refund Request: If you’ve encountered a serious issue with a product or haven’t downloaded it within 30 days of purchase, you may be eligible for a refund. Contact us through the ticket system in your dashboard or via Telegram with proof of payment.

5. Account Issues

• Changing Your Account Information: Learn how to update your email, password, or other account settings.
• Security Concerns: Protect your account by using a strong password and enabling any available security features.

How to Reach Us

If you need further assistance or have a question that isn’t covered here, we’re happy to help!

Telegram Help

For quick assistance, join our Telegram support group:
https://t.me/tek2vishal

Submit a Ticket

If you encounter an issue that requires more detailed support, please submit a ticket through your user dashboard. Our team will respond as soon as possible, typically within 24-48 hours.

To submit a ticket:

1. Log in to your DesignerGraphy account.
2. Go to the "Support" section in your dashboard.
3. Click "Submit a Ticket" and provide the details of your issue.

General Contact

• Email: contact@designergraphy.com

Frequently Asked Questions (FAQ)

If you're looking for answers to common questions, check out our FAQ Page.

We’re committed to providing you with top-notch support and making your experience on DesignerGraphy as seamless as possible. Feel free to reach out if you need assistance!