Customer Service

Customer Service

Welcome to DesignerGraphy’s Customer Service Page! We are dedicated to ensuring that your experience on our platform is as smooth and enjoyable as possible. Whether you’re a buyer or a seller, we’re here to help with any issues or questions you may have.

How We Can Help You

Our customer service team is here to assist you with any of the following:

• Order Issues: If you’ve made a purchase and are experiencing issues with downloading, accessing, or using your files.
• Refunds & Returns: If there are any issues with the product you purchased, we can guide you through the refund process.
• Account Support: Assistance with account login, password recovery, and updating your account information.
• Template Issues: Help with template customization, file formats, and font issues.
• Technical Assistance: Help with troubleshooting issues related to file downloads, access, or viewing.

How to Contact Customer Service

We offer multiple ways for you to reach out to our team:

1. Telegram Support

For quick responses and general inquiries, you can reach us via Telegram. We’re active on the platform and will respond to your messages as quickly as possible.

Click here to contact us on Telegram

2. Submit a Support Ticket

If you need more detailed assistance or have an issue that requires further investigation, you can submit a ticket through your DesignerGraphy dashboard. Our support team will review your inquiry and get back to you within 24-48 hours.

To submit a ticket:

1. Log into your DesignerGraphy account.
2. Navigate to the "Support" section in your dashboard.
3. Click "Submit a Ticket," provide your details and description of the issue.

3. Email Support

For non-urgent matters, you can also email our customer support team at:

• Email: contact@designergraphy.com

Please be sure to include all relevant details, such as order numbers, payment proofs, and descriptions of the issue, to help us assist you more effectively.

Our Response Time

• Telegram: Typically responds within a few hours.
• Support Tickets: We aim to respond to all tickets within 24-48 hours, depending on the complexity of the issue.
• Email: Expect a response within 1-2 business days.

Additional Information

• Refunds: If your issue requires a refund, please check our Refund Policy for more details on eligibility and how to request one.
• FAQ: For immediate answers to common questions, visit our FAQ Page.

We’re Here to Help!

At DesignerGraphy, our mission is to provide you with the best possible service. We understand that issues can arise, and we’re here to resolve them quickly and efficiently. Don’t hesitate to reach out to us if you need assistance—we’re just a message away!